Handling Consumer Complaint

Have you ever experienced angry when you found that the product that you just bought was dissatisfied? Then the customer service simply said sorry and leaved us?
Or, can you imagine when you are becoming a customer service so you have to deal with an angry customer ? What would you do then?

Although sometime dealing with angry customer can destroy and break down our mental,willingly or not we have to prepare to deal with such unpredicted thing, and because somehow our existence is for serving  and satisfying customer's need. Here we discuss together what is meant by complaint, handling complaint, it's importance and even how to deal with such situation. A complaint is when a customer brings a problem to the attention of the organization and expects some redress, probably over and above simply supplying the original product or service that was the cause of the complaint. Complaints are often used by regulators as one measure of the success of the organization�s customer service. So, being able to handle negative feedback/ complaint in apositive way takes plenty of practice. It is because handling customer complaints correctly is an incredibly important part of the overall service experience you deliver.