Handling Consumer Complaint

#	60 - 70	70 - 80	80 - 90	90 - 100
Presentation Skill and Fluency	poor confidence and unclear explanation	average confidence and enough explanation	good confidence and good explanation	excellent confidence and explanation
Material comprehension	poor material comprehension	average material comprehension	good material comprehension	excellent material comprehension
Problem Solving	not suitable and very different to the standard	comprehension enough but miss some essential ponts	good comprehension and mention essential points	excellent comprehension and good in details of main points
Grammatical and Pronunciation	poor grammar and bad pronunciation	enough grammar and average pronunciation	good grammar and fluent	grammatical excellent and very fluent
Total Score: